Terms & Conditions

including Payment Policy

Terms & Conditions including Payment Policy

1. Payment Policy 

  • Full payment is required before the commencement of any counselling or energy therapy session. 

  • Payments must be made via the approved payment methods communicated at the time of booking. 

  • If payment is not received prior to the session, the appointment will not proceed. 

  • Block bookings and pre-paid packages may be eligible for discounted rates; details will be provided at the time of booking. 

2. Cancellation, Rescheduling & Late Arrival Policy 

  • A minimum of 24 hours' notice is required for cancellations or rescheduling of a session. 

  • If a session is cancelled with at least 24 hours' notice, it may be rescheduled for a later date. 

  • If a client does not attend their appointment or cancels within less than 24 hours, no refund will be provided, and the session will not be rescheduled. 

  • If client arrives late or needs to leave early, we cannot make up the time missed by overrunning or adding time to subsequent sessions 

3. Workshop Payment Terms 

  • A 25% deposit is required at the time of booking to secure a place in any workshop. 

  • The remaining balance must be paid 14 days prior to the workshop date. 

  • If a participant is unable to attend a workshop, they may reschedule to attend the next available workshop. 

  • If cancellation occurs within 14 days of the workshop date, the deposit is non-refundable. 

4. Block Booking & Discounted Packages 

  • Clients who book three or more sessions in advance will receive a discounted rate. 

  • Full payment for block bookings is required upfront to qualify for discounted rates. 

  • Sessions within a block booking must be used within the agreed timeframe and cannot be transferred to another person. 

  • If a session from a block booking is missed or cancelled within less than 24 hours, it will be forfeited without a refund. 

5. Code of Conduct 

  • Clients and participants are expected to conduct themselves respectfully during sessions and workshops. 

  • Any inappropriate behaviour, including harassment, will result in termination of the session or workshop without a refund. 

6. Disclaimer & Liability 

  • Holistic counselling and energy therapy are complementary practices and are not a substitute for medical, psychological, or psychiatric treatment. 

  • Clients should seek professional medical or psychological advice for any health concerns. 

  • The practitioner is not responsible for individual results, and outcomes will vary for each client. 

7. Agreement to Terms 

  • By booking a session or workshop, the client acknowledges and agrees to these terms and conditions. 

  • It is the responsibility of the client to review these terms before making a booking. 

These Terms and Conditions are in place to ensure a professional, respectful, and structured approach to holistic counselling and energy therapy services. Thank you for your understanding and cooperation.